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We know exactly what was missing in gaming chairs today and have constructed a series of gaming chairs that fill that need.Įrgonomic Design: All our chairs are designed ergonomically, meaning that they perfectly align your neck and spine for optimal position while seated for a long time. This is where we come in, we are a team of engineers, designers and overall technology experts who are also hardcore gamers. Quality isn't easy and a good gaming chair needs to be constructed by a team that actually games regularly. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason. The specific fee should be based on the express company you choose. If the return is caused by the consumer, consumer should be responsible for the shipping fee. After this, please note the refund times below:įor credit card refunds, please allow between 7-14 business days for the transaction to process.įor PayPal refunds, please allow up to 48 hours for the transaction to appear in your account.įor Wallet refunds (store credit), please allow 48 hours for your account to be updated. Kindly allow between 3-6 business days for our after sales team to process your request. Once we have received the returned item(s), we will email you and arrange an exchange or a refund within 3 days.ĥ.Customers will only be charged once at most for shipping costs (this includes returns) No-restocking to be charged to the consumers for the return of the product. If your item is returnable (see above), please submit a ticket in our Support Center stating your:Ģ.Our customer service team will respond to your request within 48 hours and provide you with a Return Merchandise Form (RMA) along with our return address.ģ.Please return the item according to our instructions on the RMA form and send us return proof in the form of the tracking number and a valid return receipt.Ĥ. Please carefully follow our returns process to minimize any delays:ġ. Returned items without an Return Merchandise Form (RMA) will not be accepted. If you still want to return when it exceeds 30 days, the return shipping fees should be at buyer's responsibility, and we'll charge 15% for the usage or we may provide the replacement of the spare part instead within the warranty period.Īll returns must be authorized by our Team via the Support Center. Items outside the 30 days warranty time-frame.We will not accept returns in the following conditions: Unwashed, unworn and unused item(s) that have not met your expectations within 30 days of receiving.Faulty items damaged/broken or soiled upon arrival.Items received in the incorrect size/color.
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Items that can be returned/refunded or exchanged ONLY WITHIN 30 DAYS FROM THE DATE OF DELIVERY and they must follow the criteria as below: Buy with confidence and enjoy a great shopping experience! To provide you with additional peace of mind, we also offer a comprehensive 30 Day Returns guarantee for each orders. We pride ourselves in our product quality with strict quality control checks in place.